Use Case
Field Service Voice Agent — Hands-Free Work Orders and Diagnostics
Nova's field service assistant gives technicians voice access to work orders, parts data, diagnostic procedures, and CMMS logging — integrated with FSM and ERP systems, deployable on-site without reliable internet.
Problem
Field technicians on ladders, in electrical cabinets, and under vehicles need access to work orders, manuals, and diagnostic data — without stopping work to find a screen.
Industries
Utilities, Telecom, Industrial Equipment
Centerbeam Solution
Nova's field service assistant gives technicians voice access to work orders, parts data, diagnostic procedures, and CMMS logging — integrated with FSM and ERP systems, deployable on-site without reliable internet.
Voice Workflow
- 1Tech activates assistant at job site by wake word
- 2Work order retrieved and read by Nova
- 3Diagnostic steps guided by voice
- 4Parts requests submitted by voice
- 5Labor time and job notes logged at close
Benefits
- Hands-free work order access at the job
- Faster diagnostics with guided voice procedures
- CMMS logging without returning to the truck
- Edge deployment for remote sites
Frequently Asked Questions
What is the Field Service Assistant?
Nova's field service assistant gives technicians voice access to work orders, parts data, diagnostic procedures, and CMMS logging — integrated with FSM and ERP systems, deployable on-site without reliable internet.
What industries use this?
The Field Service Assistant is used in Utilities, Telecom, Industrial Equipment. Centerbeam's voice agent platform supports edge deployment, and integration with industry-specific systems for all of these environments.